Help Center



How do I place an order on your site?

Do I have to make an account?

What payment methods are accepted here?

How do I redeem my gift card?

Will my payment method be charged immediately?

Where do you ship?

How will I know my order went through?


How fast is shipping?

How will I know when my item arrives?

Returns / Cancellations

How do I return an item I purchased on this site?

Do I have to pay for return shipping?

I placed an order with incorrect information, how can I fix this?

How do I cancel an order?

Other FAQs

What does 'Kayuh' mean?

Are you guys hiring?

Do you sponsor riders/events?

Are you interested in carrying my product in your store?

Safety & Sizing

The Importance of Helmets

Store Policies

Terms & Conditions



Coupons / Discounts


Shipping Options

In-Store Pickup

Return Policy

Return Process

Privacy Policy



Links to Other Sites

Changes to This Privacy Policy